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Verification Problems

If site verification is failing, this guide helps diagnose and fix the issue.

Common Errors​

"No TXT records found"​

Your domain has no TXT records, or the record hasn't propagated yet.

Solutions:

  1. Confirm you added the record:

    • Log into your DNS provider
    • Check for a TXT record with your verification code
    • Ensure it's on the correct domain (not a subdomain)

  2. Wait for propagation:

    • DNS changes can take up to 48 hours
    • Most propagate within 15 minutes to 1 hour
    • Check propagation at dnschecker.org

  3. Verify the record format:

    Type: TXT
    Host: @ (or blank)
    Value: auditoro-verify=YOUR_CODE

"Verification code not found"​

TXT records exist but don't contain the verification code.

Solutions:

  1. Check the exact value:

    • Must be exactly auditoro-verify=YOUR_CODE
    • No extra spaces or characters
    • No quotes around the value (unless your provider requires them)

  2. Case sensitivity:

    • The prefix should be lowercase: auditoro-verify=
    • Your code should match exactly as shown

  3. Multiple TXT records:

    • If you have multiple TXT records, that's fine
    • Make sure one of them is the Auditoro verification

"DNS lookup failed"​

The DNS query couldn't complete.

Solutions:

  1. Verify domain exists:

    • Check your domain in a browser
    • Confirm DNS is configured properly

  2. Check DNS provider:

    • Ensure your nameservers are responding
    • Check for DNS provider outages

  3. Try again later:

    • Temporary network issues can cause this
    • Wait a few minutes and retry

"Already verified"​

The site has already been verified.

Solution: No action needed. Your site is already verified and ready for scanning.

Checking Your DNS​

Using Command Line​

Verify your TXT record directly:

# macOS/Linux
dig TXT yourdomain.com

# Windows
nslookup -type=txt yourdomain.com

Look for your verification record in the output:

yourdomain.com.  300  IN  TXT  "auditoro-verify=abc123xyz"

Using Online Tools​

Provider-Specific Issues​

Cloudflare​

  • Ensure proxy is disabled (gray cloud) for TXT records if having issues
  • TXT records should propagate almost instantly

GoDaddy​

  • May take up to 24 hours to propagate
  • Double-check the "Host" field is @ not empty

Namecheap​

  • Use @ for the Host field
  • Check "Advanced DNS" section, not basic settings

AWS Route 53​

  • TXT values must be enclosed in quotes: "auditoro-verify=abc123"
  • TTL affects propagation speed

Vercel/Netlify​

  • These propagate quickly (minutes)
  • Check you're editing the right domain's DNS

Still Not Working?​

If verification fails after trying these steps:

  1. Double-check the basics:

    • Correct domain (www vs non-www)
    • Correct verification code
    • Record properly saved in DNS provider

  2. Verify with dig/nslookup:

    dig TXT yourdomain.com +short

    You should see your verification code in the output.

  3. Contact support: Email support@auditoro.io with:

    • Your domain
    • Screenshot of your DNS settings
    • Output from dig TXT yourdomain.com
    • The error message you're seeing

After Verification​

Once verified:

  • You can remove the TXT record (optional)
  • Keeping it helps if you need to re-verify
  • Start scanning your site immediately