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Contact Support

Can't find an answer in the documentation? Our support team is here to help.

How to Contact Us​

Email Support​

support@auditoro.io

Best for:

  • Technical issues
  • Account problems
  • Billing questions
  • Feature requests

Response times:

  • Starter plan: Within 48 hours
  • Growth/Scale plans: Within 24 hours (priority support)

What to Include​

Help us help you faster by including:

  1. Your account email - So we can find your account
  2. Detailed description - What happened? What did you expect?
  3. Steps to reproduce - How can we see the issue?
  4. Screenshots - Visual evidence helps a lot
  5. URLs - If site-specific, which site(s)?
  6. Error messages - Copy the exact text

Example Support Request​

Subject: Scan failing for example.com

Hi,

I'm trying to scan example.com but getting "Failed to fetch pages" error.

Details:
- Site URL: https://example.com
- Account: myemail@example.com
- Error: "Failed to fetch pages" on scan attempt
- Tried: Verified site loads in browser, checked robots.txt

The site was working fine in Auditoro until yesterday. No changes
on our end.

Attached: Screenshot of the error

Thanks!

Self-Service Help​

Before contacting support, try:

Documentation​

Search these docs for your topic:

Common Solutions​

Many issues resolve with:

  • Refreshing the page
  • Clearing browser cache
  • Trying a different browser
  • Waiting and retrying (temporary issues)

Issue Categories​

Account Issues​

  • Can't log in
  • Email verification
  • Password/authentication
  • Account settings

Billing Issues​

  • Payment problems
  • Subscription changes
  • Invoice requests
  • Refund inquiries

Technical Issues​

  • Scans not working
  • Verification problems
  • Missing features
  • Unexpected errors

Feature Requests​

Have an idea for Auditoro? We'd love to hear it. Email us with:

  • What you'd like to see
  • How it would help you
  • Any examples from other tools

Response Expectations​

Starter Plan​

  • Response within 48 business hours
  • Email support only

Growth Plan (Priority)​

  • Response within 24 business hours
  • Priority queue
  • Email support

Scale Plan (Priority)​

  • Response within 24 business hours
  • Priority queue
  • Email support
  • Account review calls available

Business Hours​

Our support team is available:

  • Monday through Friday
  • 9 AM - 6 PM EST

Emails received outside these hours are addressed the next business day.

Status Updates​

Check for known issues:

  • Service status at status.auditoro.io (coming soon)
  • Follow @auditoro on Twitter for updates

Feedback​

We appreciate your feedback on:

  • Documentation clarity
  • Feature usability
  • Support experience
  • Product improvements

Send feedback to support@auditoro.io

Security Issues​

For security concerns or vulnerability reports:

support@auditoro.io

Please include:

  • Description of the issue
  • Steps to reproduce
  • Potential impact
  • Your contact information

We take security seriously and will respond promptly.