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Common Issues

This page covers frequently encountered problems and their solutions.

Account Issues​

Can't Log In​

Magic link not arriving:

  • Check your spam/junk folder
  • Verify you entered the correct email
  • Wait a few minutes and try again
  • Check if your email provider blocks transactional emails

Google sign-in not working:

  • Clear browser cookies and try again
  • Try a different browser
  • Ensure pop-ups aren't blocked
  • Check if your organization restricts Google OAuth

Email Not Verified​

If your email isn't verified:

  1. Check for a verification email in your inbox
  2. Check spam/junk folders
  3. Request a new verification email from settings

Site Issues​

Site Won't Add​

Invalid URL error:

  • Include the protocol (https://)
  • Don't include paths (/blog)
  • Check for typos

Site not accessible:

  • Verify the site loads in a browser
  • Check if the site is behind authentication
  • Ensure the site isn't blocking requests

Verification Failing​

See Verification Problems for detailed DNS troubleshooting.

Scan Issues​

Scans Not Starting​

Out of scans:

  • Check your usage in Settings → Billing
  • Wait for your billing cycle to reset
  • Upgrade your plan for more scans

Site not verified:

Scans Taking Too Long​

Normal for larger sites. If excessive:

  • Check if your server is slow
  • Verify no rate limiting is blocking the crawler
  • Large sites (1000+ pages) take longer

See Scan Issues for more details.

Results Issues​

Unexpected Results​

Score seems wrong:

  • The algorithm weights issues by category and severity
  • Check which issues are affecting your score most
  • Review the Health Score documentation

Missing pages:

  • Ensure pages are in your sitemap
  • Check robots.txt isn't blocking pages
  • Verify pages don't require authentication

False Positives​

For incorrectly detected issues:

  1. Review the issue details
  2. If truly incorrect, mark as False Positive
  3. For spelling, add words to your custom dictionary

Notification Issues​

Not Receiving Emails​

  1. Check spam/junk folder
  2. Whitelist hello@auditoro.io
  3. Verify your email address in settings
  4. Check notification settings are enabled

Too Many Emails​

  1. Switch to digest mode (daily/weekly)
  2. Disable notifications for low-priority sites
  3. Adjust notification thresholds

Performance Issues​

Dashboard Loading Slowly​

  • Clear browser cache
  • Try a different browser
  • Check your internet connection
  • Disable browser extensions temporarily

Features Not Working​

  • Refresh the page
  • Clear browser cache and cookies
  • Try incognito/private mode
  • Update your browser

Payment Issues​

Payment Failed​

  1. Verify your card details are correct
  2. Check the card isn't expired
  3. Ensure sufficient funds
  4. Contact your bank if it's being declined
  5. Try a different payment method

Charged Incorrectly​

Contact support@auditoro.io with:

  • Your account email
  • The charge date and amount
  • Description of the issue

Still Need Help?​

If your issue isn't covered here:

  1. Search the documentation
  2. Check the troubleshooting sections in this guide
  3. Contact support at support@auditoro.io

Include in your support request:

  • Your account email
  • Detailed description of the issue
  • Steps to reproduce
  • Screenshots if helpful